Frequently asked questions:

If you can't find the answer you are looking for here, please feel free to contact us.

1. Will Kit4Kids deliver my equipment?

Yes, Kit4Kids will deliver equipment for a small extra charge to most suburbs of Sydney; See our Delivery page for further information.

The delivery charge includes delivery and pick up. The delivery charge is based on the number of items being delivered and which suburb the equipment is being delivery to. The first item has a standard delivery charge and then subsequent items are delivered at a cheaper price. The 5th item plus is delivered free of charge. For example:

• 6 items to be delivered to the CBD will cost:
• $25 for the 1st item
• $10 per item for items 2-4
• Free for item 5
• Free for item 6.

 

Alternatively customers can collect/return the equipment from our premises at Dee Why. The Kit4Kids website will offer these options when you complete your order.

2. Will you assemble or install equipment (e.g. Car seats, Capsules or Cots etc.) free of charge?

Kit4Kids is currently unable to offer installation of child restraints. We do however provide guidance so you can fit the seat yourself and we also provide a full set of installation instructions. We can also refer you to an approved RTA fitting station if necessary. At your request we can assemble and dismantle a full size cot for no extra charge.

3. What if I need extension straps or a spare bolt?

We can provide extension straps, anchor bolts and gated buckles. Anchor bolts are charged at $10. Gated buckles and extention straps must be returned with the car restraint at the end of the hire period.

4. What is the law regarding child restraints?

Since March 2010, all children under seven years of age must be secured in a child restraint or booster seat when traveling in a vehicle. The new child restraint laws in NSW are based on national model legislation. Babies up to six months of age must be restrained in a rearward facing restraint.

Children from six months to under four years of age must be restrained in a rearward facing or forward facing restraint. Children under four years of age must not be in the front row of a vehicle with two or more rows.

From four years to under seven years of age a forward facing restraint or booster seat must be used. Children from four to under seven years of age can only sit in the front row of a vehicle with two or more rows when all other seats are occupied by children of a lesser age in an approved child restraint.

The ages specified above are a guide for the safety of your child. If your child is too small for a restraint specified for their age, they should be kept in their current restraint for as long as necessary.

Approved restraints carry the Australian Standards AS/NZ1754 sticker. All restraints used by Kit4Kids carry the Australian Standard.

5. If I hire a car seat, how do I know it hasn’t been in a car crash?

Every car seat, booster seat or capsule has a full history of every hire. Customers are required to sign a statement declaring that it hasn’t been involved in a crash. We also carry out a safety check every time the car restraint is returned and carry out regular servicing with the manufacturer

6. What happens if a car child restraint is in a crash whilst being hired?

If you are involved in any type of car accident, you need to inform us immediately. We will instantly replace your car child restraint with another. The restraint will then be destroyed. You will also need to complete a declaration stating that the restraint has been involved in an accident.

7. What is a Car registration and no crash declaration?

For insurance purposes, if you hire a car seat, capsule or booster seat you will be asked to advise us of the car registration the restraint is being fitted in to. In addition you will be asked to sign a no crash declaration when you return the equipment.

8. Is the equipment cleaned & sanitized after each hire?

Yes, all equipment is carefully cleaned & sanitized prior to each new hire. The equipment is also safety checked before each rental.

9. Is the equipment new?

All of our equipment is purchased brand new from reputable Australian suppliers and is replaced on a regular basis. All equipment meets Australian safety standards.

10. Is the equipment displayed on the website the actual equipment you hire?

Yes, all equipment displayed on the website is the actual equipment Kit4Kids hires

11. Is the equipment serviced?

Yes, all equipment is regularly serviced and maintained and is kept in excellent condition.

12. How do I place an order?

You can place an order and pay online at www.kit4kids.com.au or you can phone us on +61 (0)423 563 444.

13. Can I extend my hire?

Yes you can extend your hire period if the equipment has not been reserved by another customer. Payment for extensions can be made by credit card. Please contact Kit4Kids on +61 (0) 423 56344 to arrange this. Unfortunately, if a product is returned early, there is no refund.

14. How and when do I pay?

Payment can be made using the following methods:
• Online using a credit card at time of order online.
• Over the phone using a credit card at time of order.
• Cash on delivery/pick up at hire commencement.
• Direct bank deposit prior to hire commencement
Payment must be made and received by Kit4Kids prior to the hire period commencing. Sorry, but we do not accept cheques.

15. Do your Cots come with linen?

We will provide a mattress protector free of charge. A fitted sheet, top sheet and blanket is available for a small extra charge. This is a separate order item online (linen pack).

16. Can I order the equipment long term?

Yes, Kit4Kids offers competitive long term rental prices as well as multiple bulk equipment orders. These details can be found on the Specials page of the Kit4Kids website.

17.Can I substitute a piece of equipment in one of your bundles e.g a full size Cot instead of the Bassinet?

Yes we will always try and accommodate your needs, please call us on +44 (0) 423 563444 to discuss your exact requirements.

18. How are Kit4Kids’ hire charges calculated?

Kit4Kids hire rates are extremely competitive. These rates are based on a minimum weekly charge. For example, if you require a piece of equipment for 10 days you will be charged for 2 weeks hire.

19. Where is your pick-up location?

Kit4kids is located in Dee Why on the Northern Beaches of Sydney. We will send you full details of the pick-up location on your Order confirmation email.

20. Can I change my order?

Yes you can change your order with 72 hours notice if we have the equipment available. Please contact us on +61 (0) 423 563444

21. What is your refund policy?

Once you place an order your equipment is reserved specifically for you and will not be allocated to anyone else. However, if you provide us with 72 hours notice of your hire commencement date, we will give you a refund via the same method you paid us. If you require a refund please contact us on +61 (0) 423 563444. No refund will be given if you wish to change or cancel your order giving less than 72 hours notice. However, your delivery charge (if applicable) will be refunded. Unfortunately, if a product is returned early, there is no refund.

22. What if the equipment gets damaged whilst hired?

If the equipment gets damaged Kit4Kids will charge you the replacement cost of the item or the cost to repair the item, if this is posssible. You may be able to recoup this money from your insurance company.

23. What happens if the product is stolen?

If the product is stolen you will need to supply us with a written police report. If the product was not adequately secured in a locked vehicle or home, we will charge you the replacement cost of a new product.

24. Do you carry liability insurance?

Kit4Kids does hold public liability insurance for the hire of baby equipment.

25. How do I advertise with Kit4Kids?

If you would like to advertise on the Kit4Kids website; or you would like to set up a reciprocal URL exchange please contact Kit4Kids on +61 (0) 423 563444 or email us at info@kit4kids.com.au

26. Where are Kit4Kids’ terms and conditions?

Please see the following link- Terms and Conditions.